At Onnyxloud, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy.

Shipping:

We offer worldwide shipping at competitive rates. The shipping cost will be calculated at checkout based on the destination and weight of your order. We also offer free shipping on orders over a certain amount, which will be specified on our website.

Most orders will be processed and shipped within 1-3 business days. However, please note that shipping times may vary depending on your location and the shipping method you choose. We will provide you with a tracking number once your order has shipped, so you can track your package’s progress.

Returns and Exchanges:

If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 30 days of receipt. The item must be in its original condition, with all tags and packaging intact. To initiate a return or exchange, please contact our customer service team at [email protected].

If you are returning an item for a refund, we will process the refund to the original payment method within 7-10 business days of receiving the returned item. Please note that shipping charges are non-refundable.

If you are exchanging an item, we will ship the new item to you once we receive the original item. You will be responsible for the shipping cost of the exchanged item.

Please note that we do not accept returns or exchanges on sale or clearance items, unless the item is defective or damaged.

If you have any questions or concerns about our shipping or return policy, please don’t hesitate to contact our customer service team. We are always here to help.